Deliveries and returns
Your package will usually be sent within 48hrs after receiving your payment. Standard delivery is handled by BPost or GLS. You will receive a tracking link to follow your ongoing delivery.
We take great care when packing your goods. The packages are insured in case of loss.
In case a bike is ordered, i twill be assembled, checked and tuned in our workshop before sending. We will then remove the handlebar, seatpost and wheel(s) to put it in a box in order to be sent.
When you will receive the package, we advise you to check all the aspects and to mention any sort of damage to the transporter. You are responsible for the reception of your package.
Goods can be returned within 14 days after reception, should you not want them. The goods must be returned in their original package with the instruction manuals. Incomplete, damaged, worn or dirty products will not be refunded. Return costs will not be refunded.
The return request must be made using this specific form. The form must be sent by mail to firstname.lastname@example.org (please copy/paste the fields below, fill them in and send it) :
‘Formulaire de rétractation à l'attention des Cycles Pitau suite à une commande passée sur le site’ :
Je/Nous (*) vous notifie/notifions (*) par la présente ma/notre (*) rétractation du contrat portant sur la vente du bien ci-dessous (the articles you wish to return):
- commandé le (*)/reçu le (*) (the date you received the goods):
- nom du (des) consommateur(s) (your name):
- adresse et N° de téléphone du (des) consommateur(s) (your address and phone number):
- date :
(*) : biffez la mention inutile (strike out the unnecessary parts)
The eventual refund will be made by bank transfer within 7 working days after receiving the package.
We do our best to update the stock on our website. However, if an order can not be completed, we will proceed to an immediate refund.
We deliver in the following countries:
Belgium, Luxemburg, the Netherlands, France, Germany, United Kingdom, Italy, Spain, Sweden, Denmark, Finland, Poland, Portugal, Greece, Ireland, Swiss, Norway
Shipping costs are at 10€ and are free of charge for every order over 599€! E-bikes and tandems will not be shipped.
These must be picked up instore.
If you wish to receive your order outside these countries, please contact us to know the exact shipping costs.